For Red Arrow International GmbH, Medienallee 7, 85774 Unterföhring, Germany, your trust in the correct handling of your data is an important prerequisite for the success of the offer of Red Arrow International GmbH. The collection, processing (including storage, modification, transfer, locking and deletion) and use of your data will always be in compliance with the applicable data protection law provisions.
1. Collection, processing and use of personal data
a) What is personal data?
Personal data means information regarding the identity of a person, such as name, address, telephone and fax number, date of birth or email address.
b) Is personal data collected, processed and used in connection with the usage of the online offer?
In principle, the offer can be used without the storage of personal data. If personal data is collected, processed and used nevertheless, Red Arrow International GmbH will inform you at the respective time or ask you to enter your personal data yourself – for example for the participation in a contest or for the registration for a service. In such a case, your personal data will only be collected, processed and used for this specific purpose and in compliance with the principle of data economy.
In the following, you will find some examples of where we collect, process and use personal data:
• Ordering of offers/information (e.g. via newsletter)
In the context of our offer, we offer you at different times the option of being informed by us about interesting offers and news through various channels (email, telephone and/or SMS/MMS). If, for example, you have registered for the distribution list of one of our newsletters, the desired newsletter will be regularly sent to your email address. As the case may be, there might be the option to provide further information on your identity in the context of the registration for a newsletter, for example if you wish to receive a birthday surprise. In such cases, we will process and use the data provided by you for these specific purposes. If, in the future, you are no longer interested in obtaining certain information or offers, or if you no longer want to obtain the information/offers through a specific channel, please notify us by email to email@example.com. We will immediately comply with your request.
• Personalized services
If you use services which require a registration, we will collect, process and use the data required for these services in particular for providing these services to you.
Upon the express registration by the User, the following data may be collected (as long as it is entered by the User himself): Gender, first name, last name, date of birth, email address, street, house number, zip code, phone number, account number, banking code and account holder. Red Arrow International GmbH will collect, process and use the personal data you enter during the registration only for the purpose of concluding, performing and handling the respective contract as well as for invoicing purposes. A collection, processing or use of personal data beyond the above purposes shall only be admitted if the Client has given his express consent or if a statutory provision allows or dictates the collection, processing or use of personal data for other purposes.
Any personal data you provide will be collected, processed and used solely by Red Arrow International GmbH, as the responsible organization. Red Arrow International GmbH will not pass on your personal data to any third party, in particular not to companies or other organizations, unless you provide your express consent or Red Arrow International GmbH is legally required to disclose such data, for example due to the order of a court or an official order. If, in the context of commissioned data processing in accordance with sec. 11 of the German Federal Data Protection Act, Red Arrow International GmbH commissions third parties with the collection, processing and use of data, this will also only occur in compliance with the statutory data protection provisions.
2. Collection, processing and use of usage data
a) What is usage data?
Usage data means data that can be collected upon the opening of each webpage.
b) How is usage data collected, processed and used in connection with the usage of this offer?
When you visit the offer, Red Arrow International GmbH stores your usage data for a short period of time of four (4) business days. The following data is stored: the domain name or IP address of the requesting computer, the data request of the Client (file name and URL), the http response code, the website from which you visit us as well as the date and the duration of your visit. The storage is performed in order to detect errors in or the misuse of our online offer and of our telecommunication services/equipment, if the latter are required for the creation of further connections and/or for invoicing purposes.Your usage data will not be analyzed for the creation of a personal usage profile unless you have expressly consented to such a use. In the case of errors or misuse, we reserve the right to file charges with the law enforcement authorities. There will be no other usage or disclosure to third parties of your usage data collected as described above.
If you expressly register, a collection, processing or use of your usage data for invoicing purposes might be necessary. In this case, your usage data will be stored for a period of no longer than six months after the issuance of the invoice; it will only be stored longer if and for as long as the User raises objections against the invoice or fails to pay the invoice despite a payment request.
If the data is required for compliance with storage periods dictated by law, by the articles of association or contracts (including contracts with third parties), we will lock the data in accordance with statutory provisions. Any usage data will be collected, processed and used solely by Red Arrow International GmbH, as the responsible organization. Red Arrow International GmbH will not pass on your personal data to any third party, in particular not to companies or other organizations, unless you provide your express consent to Red Arrow International GmbH or Red Arrow International GmbH is legally required to disclose such data, for example due to the order of a court or an official order. If, in the context of commissioned data processing in accordance with sec. 11 of the German Federal Data Protection Act, Red Arrow International GmbH commissions third parties with the collection, processing and use of data, this will also only occur in compliance with the statutory data protection provisions.
3. Correction of data and revocation
a) If you are no longer interested in obtaining certain information or offers, or if you no longer want to obtain the information/offers through a specific channel, please use the settings in your account or email us at the following address: firstname.lastname@example.org. Red Arrow International GmbH will immediately comply with your request.
b) You can also contact the above mentioned address if you would like to revoke your consent to the collection, processing and use of your data in the future. In this case, Red Arrow International GmbH will immediately delete any of your data stored in this regard, if, taking into consideration the contractual purpose, such deletion is possible and if no mandatory statutory reasons prevent a deletion. Please note that due to technical and organizational reasons, an overlap between your revocation and the use of your data in the context of an ongoing campaign may occur.
a) What are cookies?
A cookie is a small text file, which is sent by the respective servers when the service is visited and cached on the hard drive of the respective User. If the respective server is once again contacted, the User’s browser will sent the previously received cookie back to the server. The server can analyze the information received through this procedure in different ways. There are generally two types of cookies. First, there are session cookies which are only stored for a respective visitor session. This means that the cookies will be automatically deleted once the Visitor/User closes the respective service. Second, there are temporary/permanent cookies which are stored on the User’s data carrier for a longer period of time or indefinitely.
If you activate auto login, the respective page of our online offer will also set a cookie, which, in this case, will store your registration data in order to identify you the next time you use the service so that you do not have to login again. The User can deactivate the auto login at any time after activating it.
c) Which data is contained in the cookies?
Through the cookies, information on certain usage behavior, visited pages of the Red Arrow International GmbH services etc. is stored. However, no personal data is stored. Therefore, the stored cookies do not make it possible to link usage behavior to a specific or identifiable person. When cookies are used, encoded numbers are assigned to them. Name, IP address, addresses and other personal data, however, are not contained in these cookies and the cookie ID numbers can never be linked to personal data. The information transferred to Red Arrow GmbH is generalized in such a manner that we only obtain information on what sites have been visited, which films have been viewed or which individual pages on the homepage have been clicked on. This information is only transferred and stored under a pseudonym, which cannot be linked to the name. Thus, the storage only serves for an internal assessment of the efficiency of contents on the pages of Red Arrow International GmbH and not for the analysis of personal usage behavior of identifiable individual Users.
We use the following tracking tools for our services:
e) What is on-site targeting?
On the web pages of Red Arrow International GmbH, data is stored by means of the above mentioned cookies (session cookies and temporary cookies) in order to optimize advertisements. However, in this case as well, the data cannot be linked to the individual person. It is merely collected data for the optimization of the website.The data is used to make it possible to provide advertisement/special offers and services tailored to the respective user. Thus, the offer is even more attractive to the Client and can be used in a better and more user-friendly manner. This is the only way to provide advertisement/services tailored to the interests of the respective Client. Thus, the Client only receives advertisement that he is interested in and not a wide range of general advertisement. Apart from this, the Client may, of course, withdraw his consent to receiving advertisement in general.
f) What is retargeting?
Retargeting works similar to on-site targeting. The essential difference between the two is that re-targeting also involves third-party companies. The service of Red Arrow International GmbH also uses so-called retargeting software. Through this technology, advertisement may also be addressed to the User when he is visiting the webpages of the partners of Red Arrow International GmbH. Thus, the User can be provided with advertisement in accordance with his interests even beyond the range of services of Red Arrow International GmbH. To this end as well, the above mentioned cookies (session cookies and temporary cookies), which readout the previous usage behavior, are used. In this case, too, the data stored or forwarded cannot be linked to an individual User. The partner of Red Arrow International GmbH does not receive any personal data of the User either. Advertisement is merely displayed on the pages of the partners as well, without the data (cookies storing the usage behavior) being linked to the personal data of an identifiable individual. The third party is not able to link the usage behavior to the respective individual either.
g) How can the placement of cookies be excluded altogether?
Of course, the User can prevent the placing of cookies altogether, permanently or only temporarily, through the respective browser settings (please click here for more detailed information). If the Client adjusts the browser settings accordingly, he might no longer be able to use all the services and/or functions of our offer completely. Each browser can be set in such a way that cookies are always refused. If the Client wants to refuse the placing of cookies, he may proceed in accordance with these technical notices.
Please note that if you delete the cookies from your browser, the settings in connection with the processing of your information by Red Arrow International GmbH or by third parties, respectively, will be deleted as well. Thus, if the User deletes the stored cookies from his browser, he will also have to once again adjust the desired settings regarding the processing of information by Red Arrow International GmbH or by third parties, respectively. The deletion of all cookies might also lead to the deletion of opt-out cookies regarding specific data processing settings.
5. Use of so-called social plugins
Facebook Social plugins of the social network www.facebook.com, which is operated by Facebook Inc., 1601 S.California Ave, Palo Alto, CA 94304, USA (“Facebook”), are integrated into the webpages of this offer. Examples of such so-called social plugins are the Facebook recommendation function, the Facebook “Like” button, the Facebook “Share” button, the Facebook “Livestream” and the Facebook comments box. These functions are constantly further developed and extended by Facebook. Such a so-called social plugin is marked by means of a clearly visible Facebook logo (e.g. a white “f” on a blue square or a “thumbs up” symbol) or by the addition “Facebook social plugin”. If a respective webpage containing such so-called social plugins is opened, the User's browser establishes a direct connection with the Facebook servers. If the User is registered with Facebook and logged into his Facebook user account, Facebook will receive the information that the respective webpage was opened by the User. If the User actively uses a so-called social plugin, for example by clicking on the “Like” or the “Share” button, or by leaving a comment in the comments box on the respective webpage, the corresponding information will be directly transmitted by the User’s browser to Facebook, where it will be used. If the User wants to prevent Facebook from collecting the above mentioned information when he opens a respective webpage, we recommend that the User obtain information in this regard on the Facebook website and/or logout from Facebook before opening a page with a so-called social plugin. In addition, the User might have to delete existing cookies from Facebook from its own browser.
The purpose and extent of the data collection, the further use and usage of the data by Facebook as well as the corresponding rights and possible settings for the protection of privacy can be inferred from Facebook’s Data Policy. Please note that Facebook continuously enhances the social network and informs about the pertaining data use.
Further information in this regard is available in Facebook`s Data Policy under http://de-de.facebook.com/policy.php.
If you want to prevent Facebook from being able to link your visit of our pages with your Facebook user account, please logout from your Facebook user account.
Functions of the service Twitter are integrated into our pages.These functions are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. If you use Twitter and the 'retweet' function, the webpages you visit will be linked to your Twitter account and made visible to other users. In this context, data is transferred to Twitter as well.
You can change your Twitter privacy settings in your account settings under http://twitter.com/account/settings.
7. No liability for the websites and data protection policies of our partners
On its pages, Red Arrow International GmbH refers to different cooperation partners, which, in turn, offer tele-media services, in particular, websites, for retrieval. Usually, these partners will have their own data protection statements. Red Arrow International GmbH does not assume any liability for these statements which have no connection to Red Arrow International GmbH. Please visit the respective websites to obtain information on their applicable data protection practice.
8. Data security
Red Arrow International GmbH takes any reasonable technical and organizational measures to make a secure collection, processing and use of your data possible. In order to prevent unauthorized access or unauthorized disclosure and in order to ensure the accuracy of the data and the authorized use of the data, Red Arrow International GmbH has established respective technical and organizational procedures to secure and protect the data that Red Arrow International GmbH requests online. However, Red Arrow International GmbH still cannot accept any responsibility or liability for the disclosure of your data due to errors occurring during data transmission and/or unauthorized third-party access. Red Arrow International GmbH makes best efforts to treat your personal data responsibly, in particular to protect and ensure your privacy.
9. Questions / suggestions
If you have any questions or suggestions regarding data protection, feel free to contact Red Arrow International GmbH by email at email@example.com.
10. Changes to the Data Protection Policy
Red Arrow International GmbH reserves the right to change this Data Protection Policy at any time in compliance with the applicable data protection laws. If you have provided your consent to this Data Protection Policy in the context of the registration, Red Arrow International GmbH undertakes to inform you about the changes to this Data Protection Policy in a suitable place.
Last update: 18 December 2015